Refund policy
This Returns & Refund Policy applies to all customers worldwide and should be read alongside our Shipping Policy.
Returns
Return requests must be made within 14 days of delivery.
Before returning any item, you must contact us at
info@sailora.online and mention order number and reason of return clearly.
to obtain return authorisation.
Unauthorised returns will not be accepted.
Returned items must be:
- Unused
- In original condition
- In original packaging
- Proof of purchase required
"For hygiene and safety reasons, certain products such as earphones/earbuds, personal care items, and other items that come into direct contact with the body cannot be returned or exchanged once opened, used, or the hygiene seal has been removed."
Return Shipping Costs
- If a return is due to a fault, damage, or an item not as described, we will cover the return shipping costs.
- If a customer wishes to return an item for reasons other than a fault or damage, the customer is responsible for all return shipping costs.
Inspection of Returns
All returned items are subject to inspection upon receipt.
If an item is returned as faulty or damaged but is found to be:
- Fully functional, or
- Damaged due to misuse, accidental damage, or normal wear and tear,
we reserve the right to:
- Reject the refund,
- Deduct return shipping costs, or
- Return the item to the customer at their expense.
Damaged or Faulty Items
All products are carefully packaged; however, damage may occasionally occur during transit.
If your item arrives damaged or faulty, please contact us within 24 hours of delivery with:
- Your order number
- Clear photo or video evidence
Once reviewed, we will arrange a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Downloadable or digital products
- Items damaged due to misuse or accidental damage
- Items returned after 14 days
- Seasonal or limited-time products
- Items not returned in original condition and in original packaging.
Refunds
Once a return is received and inspected, we will notify you via email.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 7-14 business days, depending on your payment provider
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account
- Contact your card issuer
- Contact your bank
If the issue persists, please contact
info@sailora.online
Exchanges
Exchange Policy
If the exchange option is not available, please place a new order for the required item. Exchange availability depends on stock and product availability.
Please contact
info@sailora.online
Final Notes
We aim to be fair, transparent, and responsive in all cases and will always work with you to resolve any issues as quickly as possible.
If you have any questions not covered here, please contact us
This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.